PROJECTS
French Bakery Dubai required an automated delivery acknowledgement system integrated with WhatsApp and a web-based administration portal. Manual confirmations caused payment delays, disputes, and lack of real-time visibility into delivery and invoice status. The finance department needed structured tracking from invoice generation to customer acknowledgement.
FIA was implemented as a WhatsApp-based intelligent delivery acknowledgement system integrated with a web-based Admin application. It manages the complete lifecycle from invoice import to delivery proof and customer confirmation, ensuring automated reminders, secure acknowledgements, and improved payment collection efficiency.
DataCube designed FIA to:
Invoice Import & Tracking French Bakery exports bulk invoice data to the FIA Admin System, where invoices appear on the dashboard with statuses like Pending Delivery and Pending Acknowledgement.
WhatsApp Delivery Execution Delivery executives upload invoice and delivery photos. FIA extracts invoice numbers and updates delivery status.
Customer Acknowledgement Flow Customers Accept or Reject deliveries via WhatsApp with signed acknowledgement or photo proof.
Escalation (Reminder Flow) If acknowledgement is not received within 4 hours, FIA sends automatic reminders to customer and delivery executive.
Delivery executives upload delivery and invoice photos via WhatsApp. Customers respond with Accept or Reject and attach signed acknowledgement or photo evidence. Automatic reminders are triggered for pending acknowledgements.
Web dashboard provides summaries (Daily/Weekly/Monthly/Yearly), trend charts for invoices and acknowledgements, reports by group, customer and ageing, pending deliveries tracking, rejected deliveries, bulk invoice upload, search, filter, and export to Excel/PDF.
Role-based access (Admin, Finance, Delivery Manager), supports 25,000+ invoices per month, 24/7 WhatsApp availability, real-time status updates, ERP integration (CSV/API), WhatsApp notifications, optional email/SMS alerts. Future enhancements include customer order collection, credit note/replacement requests, and product feedback collection.
